You deserve to have a vibrant and fulfilling life. Tony or his team will coach you through these life changing principles. All we ask is you promise to open the box, attend the event or participate in the coaching. If you simply commit to doing that, YOU WILL SEE RESULTS. So, make a decision to maximize who you are, what you’re capable of, and what you get to enjoy out of this life. We know you can succeed, Tony knows you can succeed, but what matters is YOU knowing you can succeed; commit and DO IT
1. Products and Goods
a. Digital Products
You have 30-days from the date of purchase to request a refund. If received on or before the 30th day, you will receive a full refund. If the request is received on or after the 31st day of purchase, no refund will be issued.
b. Physical Products
You have 30-days from the date of purchase to request a refund and return an item. If the request is received on or before the 30th day and the item is postmarked within 3 days of the request you will receive a full refund; otherwise no refund will be issued. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges).
c. Product Trials
In some circumstances we offer risk-free trials. There are two types: digital trials (on the Breakthrough App) or physical trials (which are shipped to you).
i. Digital Product Trial
Digital trials last 7 days. You will be charged a non-refundable processing fee the day you sign up for the trial. If you decide to continue with the product, do nothing and you will automatically be charged three equal monthly installments to the credit card on file. You must cancel on or before the the 7th day if you do not wish to continue, and to avoid being charged the monthly installments. You have 30-days from the date you initiated the trial to request a refund for your first installment. If a refund request is received, you will be given a full refund on the first installment. If the request is received on or after the 31st day after signing up for the trial, no refund will be issued. The processing fee for the trial is non-refundable and will not be returned, regardless of when you cancel.
ii. Physical Product Trial
Physical trials are 30-days. Upon purchase of a 30-day trial your credit card will be billed a non-refundable processing fee, plus shipping, handling and state tax. If you decide to continue with the program, do nothing and you will be automatically charged three equal monthly installments to your card on file starting on the 30th day. If you decide to return the item, you must request to cancel on or before the 30th day and the item must be postmarked within 3 days of the request to avoid further charges. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges). If you fail to cancel by the 30th day, or your return is not postmarked within 3 days of your request, you will be charged the three monthly installments. Once billed your first installment, you are no longer eligible for a refund (unless a prior request was received and correct actions were taken). If the request is received on or after the 31st day after signing up for the trial, you will no longer be eligible to cancel and will be charged the three monthly installments. The processing fee, state tax and any shipping and handling fees for the free trial are non-refundable and will not be returned, regardless of when you cancel.
d. International Returns (outside the United States)
If returning an item, please contact customerservice@tonyrobbins.com within the stated return period, who will provide you instructions for returning your product(s). You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable and your refund will be on the product cost only. The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week and your funds should appear within 2 weeks of the return being processed. If you are shipping an item over $75, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.
e. Custom Duties and Tariffs
For our international customers, shipping charges do not include any potential tariffs, duties, custom or other fees or taxes that an individual country may impose upon import. You are responsible for any additional fees that may be levied by the country where the product is being imported.
f. Supplements
Any unopened, untampered with currently marketable products may be returned within 30-days after purchase for a full refund. Any opened supplements are not eligible for a refund. If a refund is requested on or after the 31st day or if the product is opened when received, you will not be eligible for a refund. We currently only ship supplements within the United States. If an international order is processed we cannot guarantee the shipment will arrive; all fees from customs, tariffs, or any other fees or loss incurred are the responsibility of the buyer. We do not permit international refunds on the supplement line.
g. All Non-Digital Products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the status (approval or rejection) of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
h. Late or Missing Refunds
If you returned a digital or physical product please allow up to two weeks for your charge to be refunded. If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending. If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact us at customerservice@tonyrobbins.com.
i. Exchanges
We do our best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, we will promptly exchange it upon notification for an identical product. If this occurs, please send us an email at customerservice@tonyrobbins.com, and instructions will be provided for returning the defective or damaged merchandise.
2. Events and Services
a. Events
Please refer to the specific event’s webpage you are enrolled in for cancellation and refund information. If you are unsure how to access that, please contact your Personal Results Specialist or email us at: customerservice@tonyrobbins.com.
b. Coaching
Please refer to your coaching agreement for cancellation and refund information.
